Shipping Policy

Each order is a 100% custom product that is created after the order.

Labels are print printed, coffee is batched and roasted to order every day.

When an order comes into our store, it is immediately recognized by our warehouse system.

If you need to change an order for any reason, be sure to immediately contact us @ info@tigerforestcoffee.com . Provide order# and your name. Orders that have been fulfilled cannot be modified.

Orders in the queue are processed every business day for the following day.

We process the number of orders we expect to be able to roast and ship that day. In the evening, labels are printed, and the roasters create the next day’s batches.

The following morning, we start roasting and filling your packages.

At some point in the day, the USPS/UPS/FED EX trucks will come by and pick up our pallets of orders ready to ship. If that is at 10:00 a.m., the rest of the orders filled that day will ship the next business day.

Each order is unique and shipping package and method is based on what is best for that order.

Carriers currently used are USPS, UPS and FED EX. The order to ship time is generally 2-5 business days. Ship to delivery is generally 1-5 business days. The result is coffee arriving to your customer right at the peak of flavor.

Expedited shipping is not available as it only serves to cause false expectation. You will note that total time to delivery is as much a function of processing and day it is ordered as shipping.

We have found it best to carefully create a delivery expectation for our customer because every order is a bag of coffee created specifically for the customer ordering it. This means the freshest coffee possible, and that process takes time. It is worth the wait.

International shipping is available. Be aware, international shipping is slow, expensive, and represents 1.4% of total business and 18% of total shipping issues. Most international orders ship best via USPS 1st class International. International orders cannot be guaranteed to be delivered and are not refundable in any way.

BULK orders and all wholesale orders are sold Ex-Warehouse with shipping arranged as a courtesy. This means that you take responsibility for the product as soon as it leaves our facility.