Return Policy

We want you to love your coffee as much as we do. If for any reason you’re not fully satisfied with your purchase, we’re here to help. Please read our return policy below:

Eligibility for Returns:

• Damaged or Defective Products:
• If your coffee arrives damaged or defective, please contact us within 7 days of receiving the order. We will gladly offer a replacement or refund.
• Incorrect Orders:
• If you receive the wrong product, notify us within 7 days of delivery, and we will correct the issue at no cost to you.

Non-Returnable Items:

• Due to the perishable nature of roasted coffee, we do not accept returns for coffee that has been opened or used.
• We also do not offer returns or refunds for orders based on taste preferences or freshness after the 7-day delivery window.

How to Process a Return or Refund:

• Contact Us: Reach out to our customer service at [insert contact info] with your order number, photos (if applicable), and a description of the issue.
• Return Shipping (If Applicable): For damaged or incorrect items, we will provide a prepaid return shipping label. If a return is requested for any other reason, the customer may be responsible for shipping costs.
• Refund or Replacement: Once we’ve received the returned product (if applicable), we will process your refund or ship a replacement within 5-7 business days.

Exceptions:

• Sale Items: Only regular-priced items may be eligible for return or refund. Sale items are final.
• Subscriptions: Subscription orders are not eligible for returns but can be adjusted or canceled prior to fulfillment.